Terms & conditions
Welcome to Magic Motion Production LLC (“Company,” “we,” “our,” or “us”), a registered business in the United States. This document outlines the terms and conditions governing the use of our website and services. By accessing our website or using any of our services, you agree to be legally bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website and services.
1. Overview of Services
Magic Motion Production LLC provides professional video production services tailored to the needs of businesses. These services include, but are not limited to, conceptualizing video ideas, writing scripts, editing, adding motion graphics and animations, recording voice-overs, and delivering final video products in various formats. Our Video-as-a-Service (VaaS) offering allows businesses to integrate ongoing video content production into their broader marketing and product strategies. All services are customized based on client requirements and are governed by project-specific agreements.
2. Eligibility to Use Our Services
To be eligible to use our services, you must be at least 18 years of age and have the legal capacity to enter into binding agreements. By engaging with our website or services, you represent and warrant that all information you provide is accurate, complete, and current. You also agree not to use our services for any unlawful or unauthorized purpose, or in any manner that could damage, disable, overburden, or impair our systems or networks.
3. Client Responsibilities and Cooperation
Clients are expected to participate actively in the creative and production process by providing timely and accurate information, feedback, and approvals. This includes sharing branding materials (e.g., logos, colors, guidelines), scheduling necessary meetings, and responding to inquiries. It is the client’s responsibility to ensure that all content and materials provided to us do not infringe on the intellectual property rights of any third parties. Failure to cooperate or provide required materials on time may result in delays, additional charges, or termination of the agreement.
4. Payments, Fees, and Billing Terms
All payments for our services are subject to the pricing structure outlined in the service agreement or invoice. Clients are expected to make payments in full and on time, using approved payment methods such as credit cards, bank transfers, or online payment platforms. Late payments may incur additional fees, interest, or project delays. We reserve the right to suspend or terminate services in the event of non-payment. A project may only commence or continue after receipt of agreed-upon deposits or milestone payments, as specified in the contract.
5. Ownership and Intellectual Property
Unless otherwise agreed in writing, Magic Motion Production LLC retains full ownership of all raw project files, footage, templates, and source materials used in the production process. Upon full payment of the project, the client is granted a non-exclusive, non-transferable license to use the final deliverables for their intended purpose. This license does not grant rights to resell, sublicense, or commercially distribute the content to third parties without prior written consent. Unauthorized use or reproduction of our content is strictly prohibited and may result in legal action.
6. Revisions, Edits, and Approval Process
Each video project includes a specified number of revision rounds as defined in the agreement. Revisions refer to reasonable changes such as text edits, timing adjustments, and minor graphic modifications. Major changes, including significant content overhauls or re-shoots, may incur additional charges. Clients are expected to provide feedback and approvals within designated timeframes to ensure timely project completion. Delays in feedback may extend delivery schedules and affect our ability to meet agreed deadlines.
7. Satisfaction Guarantee and Refund Policy
We strive to deliver high-quality video content tailored to your needs. If you are not satisfied with the final deliverable, you are entitled to request a refund within Three (3) calendar days of receiving the completed project. Refund requests must be submitted in writing, with a clear explanation of the dissatisfaction. Refunds will not be granted if the content has been publicly published or distributed. Approved refunds will be processed within 7–14 business days. We reserve the right to review each case individually and determine eligibility based on our internal policies. To learn more, please read our full refund policy.
8. Termination of Services
We reserve the right to terminate or suspend service to any client who violates these terms, fails to pay agreed fees, or engages in abusive or inappropriate conduct. In the event of termination, any content or work completed up to that point will be delivered, and the client may be billed for all work performed to date. Termination does not absolve the client from any outstanding payment obligations.
9. Limitations of Liability
To the fullest extent permitted by law, Magic Motion Production LLC and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, or data, arising from your use of our services. Our total liability for any claim arising out of or related to these terms or services shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Magic Motion Production LLC, its directors, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to your use of our services, your breach of these terms, or any violation of applicable laws or third-party rights.
11. Text Messaging Compliance (A2P 10DLC)
If you choose to receive text messages from us, either for project updates or promotions, your consent is required and recorded. Messages may include service updates, appointment reminders, delivery alerts, or occasional marketing if you’ve opted in. Message and data rates may apply depending on your carrier.
You can stop receiving messages at any time by replying “STOP”, and we will process your request immediately. If you reply “HELP”, we’ll send instructions on how to get in touch or change your preferences.
Your messaging data is treated with the same level of care as all other personal information you share with us.
11. Modifications to Terms
We may revise these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review these terms periodically. Continued use of our services after changes are made constitutes your acceptance of the updated terms.
12. Contact Information
For any questions, concerns, or legal notices regarding these Terms, please contact us at:
Magic Motion Production LLC
Email: hello@magicmotionproduction.com
Website: www.magicmotionproduction.com