Privacy policy
At Magic Motion Production LLC, your privacy matters deeply to us. Whether you’re visiting our website, interacting with our content, or working with us on a project, we want you to feel confident about how your information is collected, used, and protected. This Privacy Policy is here to help you understand exactly that.
Information We Collect
When you engage with us—either by filling out a form, making an inquiry, subscribing to our messages, or hiring us for video production—we may collect some personal information from you. This typically includes your name, email address, phone number, business details, billing address, and any files or notes you share related to your project. If you communicate with us via SMS, we also collect your mobile number and consent preferences.
In addition to this, our website automatically gathers some general technical data, like your IP address, the pages you view, your browser type, and how long you stay on our site. This helps us improve user experience and better understand how visitors interact with our content.
How We Use Your Information
Your information is only used to serve you better. We use it to manage your project, send you updates, process payments, and deliver the services you’ve requested. If you’ve provided your mobile number and opted in, we may send you SMS updates related to your project, like timeline updates, support messages, or important reminders.
We may also send marketing messages—but only if you’ve clearly agreed to receive them. You can always unsubscribe or opt out at any time.
For users interacting through SMS, your consent is stored securely and tracked to ensure compliance with messaging regulations (such as A2P 10DLC guidelines in the U.S.). We respect your inbox and always give you an easy way to stop receiving messages by simply replying “STOP”.
Cookies and Tracking Technologies
Our website uses cookies and similar tools to improve performance and remember your preferences. Cookies help us understand how visitors navigate the site so we can make it better. If you prefer not to allow cookies, you can adjust your browser settings, though it may affect how some parts of the site work for you.
When We Share Information
We do not sell or rent your personal data. Sometimes, to deliver our services effectively, we work with trusted third-party providers such as web hosts, payment processors, or communication platforms like SMS gateways. These companies only receive the data they need and are required to keep it secure and confidential.
We may also disclose your information if the law requires us to, or if we need to protect our rights, safety, or business operations.
Text Messaging Compliance (A2P 10DLC)
If you choose to receive text messages from us, either for project updates or promotions, your consent is required and recorded. Messages may include service updates, appointment reminders, delivery alerts, or occasional marketing if you’ve opted in. Message and data rates may apply depending on your carrier.
You can stop receiving messages at any time by replying “STOP”, and we will process your request immediately. If you reply “HELP”, we’ll send instructions on how to get in touch or change your preferences.
Your messaging data is treated with the same level of care as all other personal information you share with us.
Data Security
We take your privacy seriously. Your data is stored securely, and we apply reasonable and up-to-date security measures to prevent unauthorized access. This includes using encrypted connections, secure servers, access controls, and routine security checks. While no online system can be absolutely secure, we do everything we can to keep your information safe.
Data Retention
We only keep your information for as long as we need it—to complete your project, fulfill a legal or accounting requirement, or provide ongoing service. Once it’s no longer needed, we securely delete it or anonymize it.
If at any point you’d like us to remove your data, just contact us and we’ll take care of it, provided there’s no legal reason we need to retain it.
Your Rights
You have full control over your information. You can request access to what we have on file, ask us to update or correct something, or request that we delete your data entirely. You can also change your messaging preferences or withdraw consent to communication at any time.
To make a request or ask a question, email us at hello@magicmotionproduction.com and we’ll respond promptly in line with relevant privacy laws.
Third-Party Links
Our website may contain links to third-party platforms or websites. We are not responsible for how those sites collect or use your information, so we always recommend reviewing their privacy policies before submitting any data.
Children’s Privacy
We do not knowingly collect data from anyone under the age of 13. Our services are intended for adults and businesses. If you believe that a child has submitted information to us, please let us know and we will delete it immediately.
International Users
If you are visiting us from outside the United States, please be aware that your data may be stored or processed in the U.S. or through our U.S.-based service providers. By using our services, you agree to this transfer and processing.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in how we operate or to meet new legal requirements. If we make any major changes, we’ll update the “Last Updated” date at the top of this page so you know when the changes took effect. By continuing to use our site or services after any updates, you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or your messaging preferences, please get in touch with us.
Magic Motion Production LLC
Email: hello@magicmotionproduction.com
Website: www.magicmotionproduction.com